Hyde House

Your Review Details: My son & wife had their Wedding here on Bonfire night We had a fabulous day but also had a few issues. We have received no response to emails.We were not greeted on arrival to explain the order of the day which we expected. Numerous prospective couples were viewing the reception room while we were setting up & no staff member asked if was ok or apologised despite us having exclusive use.Guests arrived 30 mins before the ceremony & were directed by staff to the barn but staff refused them entry we had some elderly guests with mobility issues & so insisted they were allowed to be seated as it was so cold. The brides 90 year old father was told there was no room available for him to get changed in after travelling a great distance therefore he changed in the toilet not dignified or what you want on your daughters wedding day.The Ceremony was wonderful & we had live music but at the end of the ceremony all seating was removed & so nobody could sit & listen to the music instead we were all ushered into a small bar area with 1 table & about 10 chairs which was very noisy & over crowded no sofas easy chairs or comfort & the majority of guests had to stand.The Wedding breakfast was disappointing with soggy undercooked onion tart & belly pork that varied from perfect to burnt dessert was good the waiters were very serious.The Brides father unfortunately became very ill during the meal the staff were excellent at getting everybody into the bar area keeping things calm & serving hot drinks.Evening party was great.Hotel rooms were good but not ready until late afternoon breakfast superb location beautiful just poor customer care!